Cancellation & Refund Policy

Cancellation and refund policy for Shubindia Ad Works advertising services. Understand terms for hoarding and campaign cancellations.

Overview

Shubindia Ad Works books hoarding inventory, bus-shelter campaigns, transit branding, newspaper insertions, and creative-design work on behalf of clients across Pune, Mumbai, Maharashtra and pan-India. Once a media slot is confirmed with a site owner or publisher, cancellation windows tighten quickly — this policy explains exactly how refunds work at each stage so you can plan confidently.

Cancellation Windows

  • Before site/publisher confirmation: Full refund of any advance paid, minus payment-gateway charges (typically 2%).
  • After confirmation, ≥14 days before campaign start: 80% refund of net media amount. The 20% retainer covers blocked inventory and creative-team setup cost.
  • 7-13 days before campaign start: 50% refund of net media amount. Production cost (printing, installation crew on standby) is non-refundable.
  • 1-6 days before campaign start: 25% refund. Vendor commitments and production are largely locked in.
  • On or after campaign start: No refund of media spend. Unused future months on a multi-month campaign may be eligible for credit-note transfer.

Newspaper Insertions

Newspaper bookings (Times of India, Sakal, Lokmat, Maharashtra Times, Indian Express, etc.) follow publisher rules: cancellations are accepted only up to the publisher's release-order deadline — typically 48 hours before publication for full-page and 24 hours for classifieds. After deadline, the slot is non-refundable. We will refund the full amount minus the publisher's lock-in fee if the cancellation is communicated in writing before deadline.

Creative & Design Services

Standalone design retainers (logo, hoarding artwork, social creatives) are 50% advance + 50% on delivery. Advances are non-refundable once concept work has started, but the work-in-progress files are released to you on request.

How to Request a Cancellation

  1. Email info@shubindia.com with your campaign ID, invoice number, and reason.
  2. Our accounts team acknowledges within 1 business day and confirms the eligible refund amount.
  3. Refunds are processed within 7-10 business days to the original payment method. UPI/NEFT refunds reflect within 24-72 hours of initiation; card refunds may take 5-7 days based on issuer bank.

Force Majeure & Government Interventions

If a campaign cannot be delivered due to circumstances beyond control — municipal-order hoarding takedown, election Model Code of Conduct, natural disasters, internet/power outages affecting digital OOH, publisher-side strikes — we will first attempt to reschedule, and refund pro-rated unconsumed media if rescheduling is not possible.

Disputes

If you disagree with the refund computation, escalate within 7 days to editor@shubindia.com. Disputes are resolved per our Terms & Conditions and governed by the courts of Pune, Maharashtra.

Contact

For cancellation requests or refund queries call +91 9011126970 (Mon-Sat 10am-6pm) or email info@shubindia.com. Office: HYDE PARK, Shop No.66 D Wing, Vastushree Complex, Market Yard, Pune 411037. Last updated: February 22, 2026.